Q: Where are instructions on the Baking Mixes?
A: The front English panel of each box opens like a book; there is a tab on the right-hand side that you use to lift the panel. We are so sorry if this is confusing - that was not our intention - with the French on the back panel, we just ran out of space and had to come up with a new place to put the recipe/instructions. In all honesty, we thought (and still think!) that it was fabulous, original, and totally cool...we just didn't count on it being a tad confusing. It will be better marked in the next print-run.
Q: Do you have a shipping minimum?
A: In order to be eligible for our $9.95 shipping, your order must meet a $60.00 minimum. If your order is less, a $15 shipping charge will be calculated. Additional shipping charges will apply for orders exceeding 30 lbs. Additional charges also apply to Nunavut, NWT, and Yukon. If you have any questions about shipping, please e-mail us: [email protected] or call us: 800-608-0465.
Q: Do you ship overseas to Europe? How much will it cost? How long will it take?
A: Shipping to Europe can take either 1 week or 4-6 weeks, depending on whether you want to pay for air-freight or ocean-freight. Air-freight will cost a couple of hundred dollars and is entirely dependent on the weight of what you want shipped. E-mail us your list and we will send you a quote. Remember, the larger your order, the more efficient it will be for shipping as you can amortize the freight cost overmore products.
Q: Do you ship to Australia? How much will it cost? How long will it take?
A: Due to the Australian government's Bio Security measures, import permits must be submitted for all food imports. The charge for the permit is at least $250. If the permit is not acquired, most imported food is subject to quarantine. For this reason, we do not ship to Australia.
Q: Is your Almond Flour Organic?
A: No, our Almond Flour is not Organic. All fertilizers, pesticides, etc. used to grow our almonds are approved for use on almonds and are regulated by both Federal and State of California laws. Any and all use of these materials are well within regulation.
Q: How are your almonds pasteurized?
A; Our almonds are heat pasteurized in a hot water bath.
Q: Is JK Gourmet Almond Flour blanched?
A: Yes, our almond flour is made of ground blanched almonds.
Q: Are chemicals used in the blanching of almonds for your Almond Flour?
A: Chemicals are not used in the blanching of almonds. The skins of the almonds are removed in a hot water bath.
Q: Are your products organic?
A: No, our products are not organic. We do, however, have some organic ingredients in our products. We use only organic raisins and organic apricots and our coconut is sulfite-free.
Q What is Coconut Nectar?
A: Coconut Nectar is an unrefined sweetener that comes from coconut tree blossoms. The sap that comes from these blossoms is evaporated at low temperatures to remove extra moisture and the resultant granules are what we use in OUR FAVOURITE ALMOND FLOUR BAKING MIXES. Coconut sap harvesting and production is sustainable and does not cause deforestation. Coconut Nectar has naturally occurring nutrients including: zinc, iron, B vitamins, magnesium, potassium, and amino acids (including glutamine). The Coconut Nectar we use is organic, gluten free, GMO free. vegan, and kosher.
Q: When will my order ship? How long will it take to get my order?
A: We generally process orders very quickly – usually the next business day – sometimes we can even get your order out the same day! If your order is delayed because an item is out of stock, we will notify you and let you know when it is likely to ship. Canadian orders ship from Toronto via Canada Post and US orders ship from Lake Worth, Florida by FedEx or USPS. Depending on where it is being delivered, shipments can take 1 business day (same province or state) or 5/6 days (West Coast).
Q: Are you a peanut-free facility.
A: Yes, our facility is entirely peanut-free. There is no possibility pf peanuts coming into contact with our almond flour either at the grower, processing, or manufacturing levels.
Q: Is your Almond Flour free from other tree nut contaminants?
A: In our JK Gourmet facility there are other tree nuts used in the production of our Granola, Bars, and Biscotti… However, our Almond Flour is packaged on a separate production line. We do our best to avoid any cross-contamination with other tree nuts, but we cannot guarantee it. In the case of our Bulk 25 lb portion of Almond Flour, you can be certain that no other nuts have come into contact with the product.
Q: Are your products dairy and soy free?
A: All our products are dairy and soy free.
Q: Do you accept returns?
A: Please understand that we cannot take returns on food products; we will never ship you anything that another customer returned to us, so we cannot take back your product with the intention of selling it to another customer.
